Summary
Daniel Goleman, Cary Cherniss: Optimum
"If you type the term emotional intelligence into a search engine, you will get millions of results. This is because the term has entered everyday speech and is used very freely today. Because of the ambiguity it reflects, as well as the proliferation of countless theories of emotional intelligence, we believe it is time to return to what we mean by the term and help readers clear up the confusion about the exact meaning of this term. concept."
Daniel Goleman and Cary Cherniss
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