Summary
William Glasser: The Manager and Choice Theory
Connecting William Glasser's choice theory with W. Edwards Deming's wisdom to explain what quality is and what managers-leaders do to achieve it
In this book, the author connects his choice theory with W. Edwards Deming's theory to explain what quality is and what managers need to do to achieve it. He concludes that they must give up the usual way and replace it with the theory of choice in order to achieve a new way of leadership, the so-called of leadership. Only workers who are guided by management will consistently work with quality.
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