Summary
David Meerman Scott: Marketing & PR in Real Time
How to instantly engage your market, connect with customers, and create products that grow your business in the present moment.
What exactly is this real-time worldview that Scott writes so passionately about in this book? He defines it as follows: "It is an attitude towards business (and towards life) with an emphasis on quick reaction at the right moment". Scott argues that focus and collaboration are key to this. "Companies whose employees understand the power of real-time information gain an extremely powerful competitive advantage," he says. Scott points out that developing a real-time worldview requires sustained effort and offers thirteen fundamental principles of any real-time business: Seize an opportunity before it's too late Revise plans in line with market changes Measure results in the present time Act on what's happening right now Implement strategies and tactics in line with what's currently breaking news Empower your employees to act themselves Make a move at the right moment Be informed regularly, but always be ready to react Be quick to assess options and choose a course of action Work everything out and initiate action, it will never be perfect anyway Respond to clients when it suits them Connect with the media when they ask you to Scott further argues that companies need the support of real-time technology in order to adapt to a real-time business model. However, he also reminds us that it is not all about using tools such as Facebook, YouTube and Twitter, but that it is also about adapting to a new worldview in which real-time communication is naturally inherent.
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