Summary
William Ury: The Power of a Positive NO
How to Say NO and Still Get to YES
Why is it so hard for people to say No? How do we say No to people we depend on? How can we say No to a child without feeling like bad parents? How can we be more successful in negotiating in conflict situations so that we protect our values, reject the unacceptable demands of the other person, without spoiling the relationship and showing respect? William Ury, the world's greatest expert in the psychology of negotiation in conflict situations, writes about the famous word No, what it means to us and how to use it.
Why are we obliged to say No when we are threatened or when we are uncomfortable?
How to say No to a request, but not to a person?
How to say No to a boss or colleagues?
Why expressing a positive No means being yourself without spoiling your relationship with others?
The essence of healthy assertiveness is in distinguishing person from her desire. A positive No is one that rejects the other person's request, with a clear expression of respect.
Danijela Živančević, psychotherapist and assertiveness trainer
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