Summary
Daniel Goleman: Emotional Intelligence in Business
The book EMOTIONAL INTELLIGENCE IN BUSINESS explains what emotional intelligence is and why it is more important for success in business than IQ or expertise.
It describes in detail 12 personal skills based on self-control (for example, accurate self-assessment, self-control, initiative and optimism) and 13 key people skills. (for example, service orientation, developing others, managing conflicts and building good relationships).
Daniel Goleman, author of the celebrated bestseller Emotional Intelligence, in this book provides precise, science-based guidelines for cultivating the skills most needed in the labor market. These are:
• self-awareness, self-confidence and self-control
• commitment and honesty
• the ability to communicate and influence, encourage and accept changes.
Emotional intelligence in business is a book that will undoubtedly revolutionize the approach to work, change business organizations, and the viewpoints of those who lead them.
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